Privacy Policy
Last updated: 9 May 2026
1. Introduction
This Privacy Policy explains how Kilmoon counselling services collects, uses, stores, and protects personal data when you use our website and services.
We are committed to protecting your privacy and processing personal data in accordance with:
· the General Data Protection Regulation (EU) 2016/679 (“GDPR”)
· the Irish Data Protection Act 2018; and
· applicable ePrivacy laws relating to cookies and electronic communications.
By using this website, you acknowledge the practices described in this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
Kilmoon counselling services, Ireland Email: info@kilmooncounsellingservices.com
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Information You Provide
· Name
· Email address
· Telephone number
· Postal address
· Billing and payment details
· Information submitted through contact forms, enquiries, bookings, or purchases
Automatically Collected Information
When you visit our website, we may automatically collect:
· IP address
· Browser type and version
· Device information
· Website usage data
· Pages visited and time spent on the website
· Referral source information
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse traffic, and support marketing activities. Further information is available in our Cookie Policy below.
4. How We Use Personal Data
We process personal data for the following purposes:
· To provide products and services
· To manage customer enquiries and communications
· To process payments and transactions
· To administer bookings or appointments
· To improve website functionality and user experience
· To comply with legal and regulatory obligations
· To send marketing communications where consent has been provided
· To protect the security and integrity of our website and business
5. Legal Basis for Processing
Under GDPR, we rely on one or more of the following legal bases:
Contractual Necessity
Processing necessary to perform a contract or provide requested services.
Legitimate Interests
Processing necessary for our legitimate business interests, including:
· website administration;
· fraud prevention;
· customer support; and
· service improvement.
Consent
Where legally required, we obtain consent before:
· sending marketing communications; or
· placing non-essential cookies on your device.
Legal Obligation
Processing necessary to comply with legal or regulatory requirements.
6. Sharing Personal Data
We may share personal data with trusted third-party service providers where necessary for business operations, including:
· Wix.com Ltd. (website hosting and infrastructure)
· Payment processors (e.g. Stripe, PayPal)
· Analytics providers (e.g. Google Analytics)
· Email and marketing platforms
· Professional advisers and legal/accounting providers
Third parties are required to process personal data securely and only for authorised purposes.
We do not sell personal data to third parties.
7. International Data Transfers
Some third-party providers may process personal data outside the European Economic Area (“EEA”).
Where international transfers occur, we ensure appropriate safeguards are implemented in accordance with GDPR, including:
· European Commission adequacy decisions; or
· Standard Contractual Clauses (SCCs).
8. Data Retention
We retain personal data only for as long as necessary to:
· fulfil the purposes outlined in this Privacy Policy;
· comply with legal obligations;
· resolve disputes; and
· enforce agreements.
Retention periods may vary depending on the nature of the data and legal requirements.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
· unauthorised access;
· accidental loss;
· disclosure;
· alteration; and
· destruction.
However, no online system can be guaranteed completely secure.
10. Your Rights Under GDPR
Subject to applicable law, you have the following rights:
· Right of access
· Right to rectification
· Right to erasure (“right to be forgotten”)
· Right to restrict processing
· Right to data portability
· Right to object to processing
· Right to withdraw consent at any time
· Right to lodge a complaint with the Data Protection Commission
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date.
Cookie Policy
Last updated: 9 May 2026
1. Introduction
This Cookie Policy explains how Kilmoon counselling services uses cookies and similar technologies on this website.
By using our website, you may consent to the use of cookies in accordance with this Policy.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function efficiently and provide information to website owners.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of the website and cannot be disabled.
Examples include:
· security;
· session management; and
· accessibility features.
Analytics and Performance Cookies
These cookies help us understand how visitors use our website and improve performance.
Examples may include:
· Google Analytics;
· Wix Analytics.
Functional Cookies
These cookies allow enhanced functionality and personalisation.
Marketing and Advertising Cookies
These cookies may track browsing activity to deliver relevant advertising and measure campaign effectiveness.
4. Legal Basis for Cookies
Under Irish and EU law:
· strictly necessary cookies may be used without consent;
· all non-essential cookies require prior user consent.
Users can accept, reject, or manage cookie preferences through our cookie banner.
5. Managing Cookies
You may control or delete cookies through your browser settings.
Useful browser guidance: · Google Chrome Cookie Settings · Safari Cookie Settings · Firefox Cookie Settings
· Microsoft Edge Cookie Settings
Disabling cookies may affect website functionality.
6. Third-Party Cookies
Third-party providers integrated into the website may place cookies on your device, including:
· Wix.com;
· Google;
· Meta/Facebook;
· YouTube;
· Stripe;
· PayPal.
We recommend reviewing the privacy and cookie policies of those providers.
7. Changes to This Cookie Policy
We may update this Cookie Policy periodically. Updates will be published on this page with a revised effective date.
8. Contact Information
If you have questions regarding this Cookie Policy or our privacy practices, please contact:
Kilmoon counselling services, Ireland Email: info@kilmooncounsellingservices.com